1550 El Camino Real, Suite 100, Menlo Park, CA 94025
Helen helped us to buy a house recently, and we are very pleasing with the professional advices and guidance she provided for us. We were new to the area, we did not know much about the process and we had no much understanding of the housing market. Helen and her team patiently set up meeting with us to help us to understand the procedures and the market. Afterwards, Helen and her team met us every weekend to show us the houses they recommended and the houses we are interested in. They provided very professional suggestions about the pros and cons of every house we visited. When we found a house we liked and start to negotiate with the house owner, Helen provided a lot of insights about how we should bid. And we finally were able to buy the house and move into our new home within two months. We liked our new home very much and we really appreciate the helps Helen provided.
It was an amazing experience working with Helen & Rachel! They are super responsible for every details all the way through the whole process. Especially during this special COVID-19 period, although there were unexpected difficulties, they have handled everything well in this time of uncertainty. They always respond in a timely and professional manner, every question gets answered thoroughly and in supportive ways. They are also warm and kind - lovely personalities to work with. Highly highly recommended.
She helped us to buy our first house in the US.We are very happy finally we got a perfect one! She is very professional and patient, actively cooperating with the needs of customers and being responsive, not only a professional agent, but also a good friend.
Helen Zhong and Rachel are my buyer agent, they are a team. Helen’s team did a good job for my case, provided a lot of good open houses and did marketing analysis about the property value, location and price, told us how to balance the each items. They help me find a good loan agent as well. Finally, my offer was lower than others because Helen’s team did a good communication with seller, all of the process transfer smoothly, we love this townhouse very much, appreciated Helen and Rachel, professional team work!
- 01/19/2020 - bibo b wang
I was a first time home buyer and I felt so lucky to have Helen as my agent. She helped me get my dream home so efficiently at such a reasonable price that even now, after moving into my new home for a month, I still cannot believe everything happened so smoothly and fast! I met Helen at a BBQ event and became "net friends" ever since. One year after we met, I told her that I was thinking to buy my own home. She responded to me so quickly and came to visit me right the next day to get familiar with my living condition and my request for a new home. We started hunting instantly and I found my dream home just IN A WEEK! I was too excited that I was willing to pay anything for it but Helen held me back and helped prepare a very professional and nice package to the seller, negotiated with the seller's agent for several rounds, day and night. And, after all her and her partner, Rachel's effort, our offer finally got picked at a very reasonable price, lower than the list price and estimated selling price. All this happened within TWO WEEKS after I told Helen I was thinking of buying my first home! I am so blessed to get my lovely new home as a first time home buyer with very limited knowledge on the home purchase. I am also very very grateful that Helen not only assisted me to get such a lovely home, but she has also been helping me with any question I have during and after our deal was successfully closed. I really appreciate that! I highly recommend Helen to you as a trusty, professional and patient real estate agent and a lifetime friend.
- 01/16/2020 - busypuppy
Helen is recommended to us by a mutual friend and this friend told us if she need to buy a house, she would have Helen as her agent. :) After the connection is made, Helen timely responded to our questions whether day or night. When we first met, I was impressed by her knowledge about the house, the materials used, the remodels made, the outside environment, and the details noticed. I learned a lot just by walking with her through the house. Besides, Helen paid close attention to the needs of customers, and gave relevant and honest suggestions when needed. It is very comfortable and enjoyable to work with Helen and she will put everything in the front. The whole process of buying this house went through smoothly and there's nothing we need to worry about. I believe Helen's effort behind the scene played a key role in the smooth close. I highly recommend Helen to anyone in need, as she is a very responsible, trustworthy and knowledgable agent!
- 11/20/2019 - zhuganer
I am very fortunate to work with such an excellent agent! Recently, Helen helped us with a property purchase as the buyer agent. At the beginning, she understood our needs immediately after a quick chat. And her professionalism and efficiency was very impressive - she helped us to understand different zip codes/districts easily by selecting several sample properties in multiple popular areas. Also, she was very responsive during the entire process and shared many important details with great patience. Besides, she did an amazing job for the final purchase negotiation. Additionally, she proactively shared many useful tips before we moving into the new home even after the contract was closed. Working with Helen was a wonderful experience and she was more like a friend rather than an agent. She will be your best agent if you plan to buy your new home :)
If you’re looking for the best realtor on the market, look no further. Working with Helen was a really joyful experience, I felt she was more like a good friend instead of just a regular realtor - she was really knowledgable, thoughtful and cares about you as much as you do for yourself! We were first time buyer when we met Helen, as you probably know, we had tons of questions! Helen was not only able to answer all our questions patiently, but also provided advices of why this home fits us better and that one isn’t. Thanks for Helen’s expertise, responsiveness and her knowledge of the current market, we were able to find the home we were looking for in 2 weeks! Then Helen was working really hard to make sure we can get the home (it’s a new construction, we didn’t need to make offers but there was a line there), she was also helping us to explain all the terms from paperworks, we were really happy to have her as our realtor, as a result, we’re living here now! One thing I’d like to point out is that after closing, Helen proactively reached out to us and let us know all the “post-closing stuff” - which files you don’t want to loose, where to lookup your property taxes etc, she just won’t miss any details. Choose Helen and you won’t be regret!
- 02/02/2019 - yilia yang gw
I am very fortunate to have such an excellent agent. Helen took us to see different houses. Every house she did a lot of work ahead of time to list the advantages and disadvantages to tell me, and rationally help us analyze the pros and cons when the housing market is hottest. Finally, with the help of helen, I bought a very satisfactory house. On the day of signing, I and my husband prayed to God and thanked God for bringing such a wonderful agent to us.
- 01/23/2019 - yman1702
I recently bought my new condo with Helen. Helen helped me through the whole process: starting from having a meeting with me to know my requirement, then recommended a very reliable lender to me who provided a pretty good interest rate and closed my loan in time. As a first time buyer, I have a lot of questions, and Helen can always answer my questions while showing her patience and professionalism. Helen is a very responsible agent: she will always read through the disclosure of home I'm going to make an offer and explain the points that I need to pay attention to. When we are in contract, Helen also shows her great communication skill to negotiate with the seller, lender and the escrow to have my case close in time. What's more, she doesn't stop helping me after this transaction is finished. She's now helping me contacting contractors to remodel my new condo. I couldn't recommend Helen more. She will be your best agent if you plan to buy your new home. She will also be your good friend in bay area.
- 01/19/2019 - lunageek
Overall: Highly recommended. Very professional and responsive. We have started our home hunting in Dec 2017, and we knew Helen by friends referral. We have tried several agents and we eventually chose Helen and bought our first home with her one year later. Why we have chosen Helen?
1. Client-focused, instead of commission-focused: Unlike other agents I have seen, Helen cared for us: She listened to us carefully, and she would stop us from buying homes with issues or bidding blindly. While some other agents would push you to bid as high as possible, so they could get their commission asap and leave their client buying an over-priced home.
2. Responsive: During our home buying process, Helen was extremely responsive in all manners: Email, phone, and IM. All of our questions/concerns were answered/addressed on the same day, and we had completed our home buying process without any issue.
3. Skillful in negotiation: Bay area housing market had been hot for so long and it has bred lots of so-called-real-estate-agents which all they knew were bidding higher prices. (see 587 Balsam Ave and 1100 Lund Ter in Sunnyvale 94085) Helen is not one of them, during our home buying process, she had negotiated with the buyer agent with reasonable terms (instead of bidding, we promised to close the purchase faster), this helped us buying our home with a lower-than-market price.